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  • John DiJulius

    John DiJulius

    John DiJulius is president of The DiJulius Group and a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, Progressive Insurance and more. In his new book, The Relationship Economy: Building Stronger Customer Connections in the Digital Age, he shows readers how to attain meaningful, lasting relationships with customers.
    Category: Customer Care

    Interviews with John DiJulius»See allInterviews RSS Feed

    Use the ¡°FORD¡± approach to collecting essential customer info
    John DiJulius joins Jim Blasingame to reveal the ¡°FORD¡± approach to nurturing customers, which is to collect information about family, occupation, recreation and dreams, as a way to focus on what¡¯s important to them.
    Five traits to screen for when hiring sales people
    John DiJulius joins Jim Blasingame to reveal five areas to look for in a prospective sales person, including authenticity, being curious, having empathy, and at least two others.
    The power of customer-centric hiring
    John DiJulius joins Jim Blasingame to discuss the management imperative of hiring salespeople who are the most likely to build relationships by being customer-centric.
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